Frequently Asked Questions
Ordering
How long does shipping take?
Domestic (Australia): 5–10 business days for Standard, 3–5 business days for Express.
International: 10–20 business days depending on your location.
How much is shipping?
Standard shipping within Australia is $11. Orders over $75 ship free. Express is $15. International shipping is $20 AUD.
Do you ship internationally?
Yes! We ship to the US, UK, Canada, New Zealand, most of Europe, and parts of Asia. Check out at checkout — if your country is listed, we've got you covered.
Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships.
Products
What material are the tees?
Our tees are made from premium cotton and cotton-blend fabrics. Soft, breathable, and built to last.
Are the tees unisex?
Yes, all our tees are designed to be worn by everyone. True to size with a relaxed, comfortable fit.
What sizes do you carry?
Sizes vary by design but we carry everything from XXXS to 6XL depending on the tee. Check the individual product page for available sizes.
How should I size?
Our tees run true to size for a relaxed fit. If you want that oversized streetwear look, go one size up.
Will the print crack or fade?
Not if you follow our care instructions. Wash inside out in cold water, skip the tumble dryer, and your graphic will stay fresh for years.
Returns & Exchanges
What's your return policy?
We offer 30-day easy returns. If your tee doesn't work out, reach out to us and we'll sort it.
What if my item arrives damaged?
We've got you. Send us a photo at support@loosethreadsco.shop and we'll send a replacement or refund — no stress.
Can I exchange for a different size?
Yes! Just contact us within 30 days and we'll arrange an exchange.
Discounts & Offers
Do you have any deals?
Buy any 2 or more tees and get 15% off automatically — no code needed. The discount applies in your cart.
Do you do sales?
Follow us on socials to stay in the loop on drops and flash sales.
Other
How do I contact you?
Email us anytime at support@loosethreadsco.shop. We usually reply within 24 hours.
Do you restock sold-out designs?
Popular designs get restocked regularly. Sign up for notifications on the product page or follow us on socials.