Refund policy

30-day returns
If you're not happy with your order, you can return it within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

How to return
Email helploosethreads@gmail.com with your order number and the item(s) you want to return. We'll send you return instructions. Please don't send items back without contacting us first, as we can't process returns that arrive unannounced.

Return shipping
For change-of-mind returns or the wrong size, you pay the return shipping cost.

Damaged, faulty or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to return the item or pay any shipping.

Lost orders
If your order hasn't arrived within 30 days of the estimated delivery date, contact us. We'll reship it or refund you in full.

Cancellations
Orders can be cancelled within 12 hours of purchase by emailing us. After that, your order may already have been dispatched.

Refunds
Approved refunds are made to your original payment method within 5 business days of receiving your return, or within 5 business days of approval for faulty items. Your bank may take a further 5–10 business days to show the refund.

Before you dispute a charge
Please contact us first. We reply within 1–2 business days and can usually sort the problem out faster than a dispute would.

Nothing in this policy limits any rights you have under applicable consumer law.